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Client:
The world's leading supplier of distribution and transmission crossarms. Pennington Crossarm has customers ranging from investor-owned electric utilities to state and federal government in the United States and overseas.
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Objective:
With normal inventory of five to six million board feet of Douglas Fir and Southern Yellow Pine, PC is required to quickly and effective respond to customers’ needs.
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Solution:
The business-to-business solution implemented for Pennington Crossarm is an essential key to customer relations. Customers have the ability to place orders, view manufacturing specs, make shipping inquiries and receive top-quality customer support without the need for long-distance telephone support.As soon as a new order comes in, a Pennington Crossarm Administrator enters the order information, shipping information and any comments through a password-protected admin page that is accessible from anywhere at any time. With a password, customers are allowed access to order status and delivery information, where they can place an expedite request if needed. All order and sales information is stored in a DB so that Pennington Crossarm can generate a statistical record on their web transactions.
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Features:
The Pennington Crossarm web site features an inventory management system with built-in order monitoring/control, shipping status monitoring, inventory transaction history reports, customer management and custom web-access management
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Faq