FAQ «
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Questions
How do I set up my PacInfo
dialup account?
What information do I need to
setup my Internet connection?
Why do I keep getting disconnected?
Does PacInfo support V.92 technology?
Can I login to PacInfo on two
separate computers?
Why is my connection speed less
than 56K?
What's included with a PacInfo
Individual Dialup account? |
How
do I set up my PacInfo dial up account?
Setting up the dialup networking properties for
your PacInfo account depends on the type of operating
system used. The simplest way to get started is
to use a program called a Connection Wizard. In
Windows, you can launch the Connection Wizard by
following these steps: |
|
1. Click the Start button on the Windows taskbar.
2. Choose Run from the options listed.
3. Under the Open prompt type: inetwiz.
4. Click Ok (or press Return on your keyboard).
5. Once the wizard is launched, it will guide
you through the process of establishing an Internet
connection.
|
|
For Mac users, the wizard is called Internet
Setup Assistant and may not be availalbe for all
versions fo OS. To launch the Internet Setup Assistant:
|
1. Click
on the Apple icon on the Macintosh taskbar.
2. Choose Internet Access.
3. Select Internet Setup Assistant (if available).
|
|
What
information do I need to set up my Internet connection?
In order to configure dialup networking for a
connection to PacInfo, you will need the following
information:
|
Connection
Name: pacinfo
Phone Number: 541.762.7762
Username (or Account Name)
Password |
| If you
have forgotten your password, call a PacInfo support
technician at 541.344.5006 and they can help you
obtain this information. |
Why
do I keep getting disconnected?
There are several reasons why you may lose your
connection to PacInfo. Consider the following: |
|
Some applications on your computer share your
Internet connection. For example, if you are using
Internet Explorer (IE) to browse the Internet
and Outlook Express (OE) to access your e-mail,
both applications can use the same Internet connection
to send/receive data over the Internet. However,
if OE is set to automatically disconnect after
sending/receiving e-mail, your connection can
be lost while browsing the Internet with IE if
you have OE open at the same time. To fix this
problem, open OE and choose Tools > Options
from the menu. Click on the Connection tab and
uncheck the box labeled Hang up after sending
and receiving.
|
| PacInfo
will not disconnect active users. However, if you
have an idle connection open to PacInfo while doing
other, non-Internet related work (such as text editing
with MS Word), PacInfo can release the connection
after 20 minutes of idle time. To avoid this situation,
you can keep Outlook Express open in the background
while you are working and set the mail client to
Check for new messages every 15 minutes. To set
the mail checking interval, choose Tools > Options
from the menu. Click on the General tab. Under Send/Receive
Messages check the checkbox labeled Check for new
messages every __ minute(s). Adjust the interval
as necessary. |
| Your dialup
connection relies on your dialup modem and a protocol
called TCP/IP. Using the TCP/IP protocol, your modem
communicates with with a modem from our modem pool
to send and receive data over the Internet. If the
phone line connecting these modems has a lot of
static, the modem at PacInfo may have difficulty
communicating with the modem connected to your computer.
If the modem at PacInfo waits for a period of time
without receiving a response from your modem (due
to the poor phone line), the modem at PacInfo will
think the connection was lost and hang up. |
| Your modem
could be malfunctioning or in need of an updated
driver. If you were connecting just fine prior to
ugrading your operating system, you may need to
install a new driver for your modem. In some cases,
older modems do not support newer operating systems.
In this case you might consider upgrading your modem.
|
|
Does
PacInfo support V.92 technology?
The short answer is no. V.92 is a fairly new technology
that supports three new features for dialup modems:
quick connect, modem-on-hold and PCM Upstream.
Although these three features sound very appealing
for the end user, new technologies such as this
often come with a new set of bugs and wrinkles.
PacInfo has decided to hold off on full support
until the wrinkles have been pressed and bugs
have been minimized. If you don't currently get
a v.90 connection with a v.90 modem, then you
will not get a v.92 connection with a v.92 modem.
The modem software is typically smart enough to
determine what conditions are available at the
time and adjust accordingly. In other words, you
should still be able to connect without the use
of some features. Depending on the capabilities
of both modems and the attributes of the phone
line, the modem software will negotiate the highest
speed and features both modems can support for
that connection.
|
|
Can
I log in to PacInfo on two seperate computers?
Your PacInfo Individual Dialup account is setup
for single user only. This means if you or someone
in your household/business is already connected
to PacInfo, a second attempt to login will be
rejected. PacInfo does offer reduced rates for
Additional Login Accounts for users within the
same business or household. For more information,
contact PacInfo at 541.344.5006.
|
Why
is my connection speed less than 56K?
The FCC restricts the maximum speed to 53k to start
with because of signal frequency and strength restrictions.
Then depending on the phone company components used
to provide your phone line, the distance, and general
quality of the phone line, the two modems on both
ends will negotiate what speed they can use. Once
the modems agree on an initial connection speed
for upload and download, your connection starts.
V.90 speeds can range from 28k to 53k. After the
connection is made, the modems constantly monitor
phone line quality and will sometimes shift the
speed up or down based on the changes on the line.
Certain phone line features will actually disable
the v.90 protocol (56k speeds) and so the modems
will drop back into a v.34 mode (33.6k maximum). |
| Modem
driver updates can sometimes overcome certain phone
line impairments that previous versions couldn't,
or they are able to better negotiate a stable speed
with the remote modem. |
| For more
information about how modems work, try the following
link, http://www.howstuffworks.com/modem.htm
|
|
What's
included with a PacInfo Individual Dial up account?
Your PacInfo Individual Dialup Account includes
the following features:
|
1 dialup
connection
1 email account
5Mb of server space for a personal web page
Email virus protection service
Telephone support during business hours |
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