FAQ «
Email | Dial up |
DSL | General |
Questions
(Overview)
What are my PacInfo e-mail
account settings?
How can I access my e-mail while
I'm out of town?
Why is my account name and password
pair being rejected?
What are PacInfo E-mail Services?
How do I access my PacInfo Email
Service account?
What is e-mail aliasing and how
can it benefit me?
I use Outlook 2002. Why can't I get attachments
from some people? |
What
are my PacInfo email account settings?
In order to access e-mail from your PacInfo
e-mail account, you are required to provide incoming
(POP) and outgoing (SMTP) server information. This
information is as follows: |
Incoming
mail (POP3): mail.pacinfo.com
Outgoing mail (SMTP): mail.pacinfo.com |
| In addition,
you are required to provide an Incoming mail server
account name and password. Your account name is
the unique name you were assigned when you signed
up for service. If you don't remeber, it is the
text preceding the '@' symbol in you e-mail address.
For example, if your e-mail address is johnsmith@pacinfo.com
then your account name would be 'johnsmith'. |
|
How
can I access my email while I'm out of town?
If you have access to the Internet, you have access
to your e-mail. You can access your e-mail account
via PacInfo's webmail service. Just follow these
simple steps:
|
1. Go
to our website (www.pacinfo.com)
2. Click on 'Surf the Web!' (lower left hand corner
of the screen)
3. Choose 'e-mail access' from the list of options
4. Enter your account name and password for your
PacInfo account
5. When finished, click 'Logout'. It's really that
simple! |
Why
is my account name and password pair being rejected?
There are several reasons why you may be unable
to login to PacInfo. Check the following possibilities: |
|
Account login information is case sensitive.
This means you must type in your account information
EXACTLY as it appears in our system. For example,
if your account name is JoEdEE, you want to type
JoEdEE and not joedee. The same goes for passwords
(use upper and lower case exactly as you specified
at set up). Sometimes it is difficult to tell
if your password is incorrect since it appears
as a series of asterisks (********). Try re-typing
the passowrd to be sure it is correct.
|
| Your dialup
account is for Individual access. This means you
cannot login on two or more computers simultaneously
using the same account. Contact us about additional
login account discounts for same household or business
accounts. |
| If you
lost a connection while downloading e-mail, you
may have a large e-mail message in your mailbox
that is bogging down the server. Try waiting 15
minutes before attempting to login again. |
|
What
are PacInfo Email Services?
PacInfo, in partner ship with Postini®, now
offers virus protection and spam filtering service
to our customers.
|
| The Virus
Protection Service, included with your PacInfo e-mail
account, scans incoming e-mail for viruses at the
server. This means that all e-mail messages sent
to you are scanned for potetial viruses BEFORE being
forwarded to your e-mailbox on our server. If a
virus is detected, it will be quarantined on the
server rather than available for download to your
personal computer. You can still view the message
(if any) over the Internet by logging onto your
virus protection account. |
| The Spam
Filtering Service available through PacInfo is an
extra service for blocking unwanted junk mail. You
can set up filter categories to quarantine spam
on the server so it will not download to your personal
computer. Postini will periodically inform you via
e-mail of junk mail that has been quarantined. The
spam filtering service is not included with your
PacInfo e-mail account and will incur an additional
monthly fee. |
| For more
information about the Postini Virus Protection or
Junk Mail Filter services offered by PacInfo, click
here. |
|
How
do I access my Pacinfo Email Service account?
You can access your Postini account anytime by
following these simple steps:
|
|
1. Go to our Homepage.
2. Click on the Message Control Center - Login
button (top right hand corner of screen).
3. Enter your e-amil address and password pair
in the input boxes provided (bottom of page).
4. Click Login.
|
| For more
information about how to use the Postini Virus Protection
or Junk Mail Filter services, click
here. |
What
is email aliasing and how can it benefit me?
E-mail aliasing takes advantage of a virtual mail
server by allowing you to assign virtual e-mail
addresses that point to your physical e-mailbox.
For example, say you have a company called My Widgets
with a domain of mywidgets.com. Additionally, let's
assume you have an e-mail address of sam@pacinfo.com.
You could set up an alias of support@mywidgets.com
that would point to the sam@pacinfo.com e-mailbox.
All e-mail messages sent to support@mywidgets.com
would be directed to the physical location of the
sam@pacinfo.com mailbox. |
| For more
information about e-mail aliasing or to get your
own set of e-mail aliases, contact PacInfo Customer
Service: 541.344.5006 |
|
I use Outlook 2002. Why can't I get attachments
from some people?
Outlook has one or more bugs in it that cause problems with attachments. You can fix it by installing the latest service pack for Office/Outlook.
|
|
Click here to see an article that describes one of those problems.
|
|
Click here to go to Microsoft Office Update to download the Service Pack updates.
|
Faq